Privacy Policy

📄 Introduction

This Privacy Policy describes how KURAKULAS HOLDINGS and its affiliates (collectively "KURAKULAS HOLDINGS", "we", "our", "us") collect, use, share, protect or otherwise process your information / personal data through our website mobile.k-shop.in ("Platform").

You may be able to browse certain sections of the Platform without registering. By visiting the Platform, providing your information, or availing any product/service, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service/product terms, and consent to governance by the laws of India including data protection laws.

📥 Information We Collect

We collect your personal data when you use our Platform, services, or otherwise interact with us. This may include:

• Name, date of birth, address, telephone/mobile number, email ID
• Proof of identity or address documents
• Bank account, credit/debit card or other payment instrument information (with consent)
• Biometric information such as facial features (for specific opted-in features, where available)
• Behavioural data, preferences, and information you choose to provide on the Platform
• Transaction-related information on the Platform and third-party partner platforms

You always have the option to not provide information by choosing not to use a particular service or feature. Information is compiled and analysed on an aggregated basis.

🎯 How We Use Your Information

• To provide and improve our services and Platform
• To process transactions and send related notifications
• To contact you via SMS, instant messaging, calls and/or email for the purposes specified in this Policy
• To comply with legal obligations
• To prevent fraud and ensure platform security

🤝 Sharing Your Information

We may share your information with our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties as necessary to provide Services or as required by law.

When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for their privacy practices and encourage you to read their policies before disclosing information.

🗑️ Data Deletion & Retention

You may delete your account by visiting your profile and settings on the Platform. This action will result in losing all information related to your account. You may also write to us at the contact information below to assist with deletion requests.

We may refuse or delay deletion in the event of any pending grievance, claims, pending shipments or other active services. We retain personal data for no longer than is required for the purpose for which it was collected, or as required under applicable law. We may retain data to prevent fraud, future abuse, or for other legitimate purposes. Data may continue to be retained in anonymised form for analytical and research purposes.

✅ Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

✍️ Consent & Withdrawal

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.

You may withdraw consent by writing to the Grievance Officer with the subject line "Withdrawal of consent for processing personal data". We may verify such requests. Please note that withdrawal will not be retrospective and may restrict our ability to provide services that require the relevant data.

🔄 Changes to This Policy

Please check this Privacy Policy periodically. We may update it to reflect changes in our information practices and will alert you about significant changes as required by applicable laws.

👤 Grievance Officer